22/06/2026

MONDAY | JUNE 22, 2026

10

BANKING & INSURANCE

Puspakom expands into digital insurance with GiCheck Lindung-i PETALING JAYA: Puspakom Sdn Bhd, Malaysia’s first licensed vehicle inspection company and a pioneer in the nation’s automotive inspection industry for over 30 years, has launched GiCheck Lindung i, representing the company’s latest digital expansion into the insurance sector. This milestone marks another significant step in Puspakom’s evolution from a specialised inspection provider into a holistic, technology-driven vehicle ownership ecosystem. The introduction of GiCheck Lindung i is a natural progression following Puspakom’s launch of the GiCheck platform in January and the sub sequent rollout of its mobile appli cation on Feb 9. As a sophisticated aggregator platform, GiCheck Lindung i empowers users to seamlessly access, compare and purchase motor insurance policies in real time, streamlining the transition from vehicle inspection to road legal readiness within a single, integrated digital journey. GiCheck Lindung-i is designed to solve a primary pain point for Malaysian motorists – the need to engage multiple service providers for inspection and insurance renewal. Through this digital expansion, users can now secure motor insurance for private cars (comprehensive and third party fire and theft) and motorcycles (comprehensive and third-party); com pare quotations and select additional coverage based on market value or preferred protection levels besides real time pricing and digital policy issuance via the SenangPay payment gateway, with FPX payment support. GiCheck Lindung-i was launched with Zurich Takaful Malaysia Bhd as its key insurance partner, with additional leading insurance providers set to be integrated into the platform as part of Puspakom’s on-going expansion of its digital insurance ecosystem. Beyond motor insurance, Puspakom is looking to safeguard the broader lifestyles of its users as plans are under way to expand the GiCheck Lindung-i portfolio to include other essential protection products, such as travel insurance, home/fire insurance, and personal accident insurance. Puspakom CEO Mahmood Razak Bahman said, “ GiCheck Lindung-i reflects our ongoing commitment to enhance the customer journey by integrating essential vehicle-related services into a seamless digital platform. We are no longer just an inspection point, but a partner throughout the vehicle owner ship journey. By integrating insurance solutions into our digital platform, we aim to make protection more convenient and accessible, while reinforcing that road safety is a shared responsibility.” As Puspakom continues to accelerate its digital transformation efforts, the GiCheck Lindung-i online site will undergo con tinuous planned enhancements, including the coming introduction of a road tax renewal feature, subject to approval from Road Transport Department.

Malaysians prioritise service quality in choosing insurers

requiring manual intervention for recovery, and therefore a risk of involuntary churn. This exacerbates the reliance on manual processes, driving up operational costs for Malaysian insurers – which ultimately negatively impacts the consumer experience. “When insurers don’t have real time insight into payment perfor mance, issues take longer to identify and resolve,” Adyen manager for Malaysia Lee Soon Yean ( pic ) said, adding that with the right payments partner, insurers can reduce manual work, deliver uninterrupted insurance coverage and ultimately, increase customer retention. Fraud remains a key challenge as insurers balance speed, security and customer experience. The report estimates that 24% of insurance claims may involve some form of fraud, and 46% of Malaysian insurers estimating that up to 3% of their company’s annual revenue was lost to fraud. Although insurers recognise the role of artificial intelligence in fraud detection, adoption remains un even. Only 39% currently use AI driven tools, while 61% say the cost of implementing next-generation AI tools outweighs their efficiency gains. Insurance is increasingly mea sured against digital-first industries where speed, transparency and simplicity are standard expect As investors increasingly seek diversification opportunities beyond large-cap stocks amid market volatility and shifting global trade dynamics, Asean’s small-cap segment continues to attract attention for its growth potential, sector innovation and exposure to domestic economic expansion trends. With global markets continuing to navigate economic and geo political developments, the reports serve as a valuable reference for investors and fund managers seeking differentiated opportunities within the region’s small-cap space. This year’s editions feature com panies operating across sectors such as technology, industrial products and services, renewable energy, healthcare and consumer-related businesses, supported by longer term structural and industry trends. RHB Investment Bank Bhd regional equity research head Alexander Chia ( pic ) said, “While global markets continue to navigate economic uncertainty and geopolitical develop ments, many Asean small-cap

o Adyen says research reveals that decisions are increasingly driven by experience rather than price alone

PETALING JAYA: Adyen, the global financial technology platform of choice for leading businesses, recently announced the results of the Adyen Insurance Report 2026 (Malaysia) with findings indicating that customer service quality (51%) and brand reputation (39%) are some of the key factors shaping how Malaysians choose their insurance providers. The findings reveal that decisions are increasingly driven by experience rather than price alone. Consumers today expect insurance journeys to be simple, reliable and consistent across different touch points, particularly during moments of engagement and payment. Trust in the industry remains relatively strong, with more than 80% of consumers saying they trust insurers in areas such as applying fraud checks consistently and fairly to their payments. However, expectations around convenience, speed, and digital-first experiences are continuing to rise. The findings are based on research conducted by Censuswide among 2,001 insured consumers and 200 insurance decision-makers

across large-scale and mid-market insurers in Malaysia. Outdated systems continue to limit insurers ability to meet rising customer expectations, with 61% of surveyed insurers still dedicating significant resources to manually process claims. Thankfully, Malaysian insurers are aware of the stakes at hand. Today, 67% of surveyed insurers are working towards digitalising and streamlining payment systems, while 69% are working towards automating payment-related pro cesses. This gap is most visible in payments, a key touchpoint where failed or delayed transactions can lead to missed renewals, customer frustration, and loss of trust, even when the underlying product is strong. A significant challenge asso ciated with recurring payments such as insurance premiums is the issue of failed transactions. Traditionally, insurers become aware of failed payments after receiving batch processing updates from banks. Yet, these updates may not inform insurers the reasons behind the declined payments,

ations. This is driving a shift towards more connected and automated ecosystems, where payments, data, and customer interactions are integrated across the full journey. According to the report, 74% of insurers expect to achieve end-to end customer journey visibility by 2030, signalling a move away from fragmented systems towards more unified, data-led operations. This can help insurers resolve issues faster, reduce failed payments, and improve operational efficiency while delivering smoother cus tomer experiences.

RHB unveils 2026’s top 20 small-cap ‘jewels’ in Asean PETALING JAYA: RHB Banking Group has unveiled the RHB Small Cap Top 20 Jewels 2026 Edition, featuring 60 emerging small-cap companies across Malaysia, publication, alongside the 16th editions for Singapore and Indonesia, reflecting the group’s continued commitment to delivering small-cap investment insights across the Asean region in which it operates. pore and Indonesia. Collectively, the featured companies represent a combined market capitalisation of US$18.7 billion (RM77.2 billion). companies are demonstrating strong adaptability, operational resilience and the ability to capture emerging growth oppor-tunities.

“We continue to see promising prospects across sectors such as digital infrastructure, renewable energy, industrial expansion and consumer-driven businesses, parti cularly among companies with scalable business models and strong execution capabilities. “For investors, the small-cap segment remains an important space to identify emerging market leaders with long-term growth potential.” In conjunction with the launch, RHB hosted a series of breakout sessions featuring selected com panies from Malaysia, Singapore and Indonesia, where investors and fund managers had the opportunity to engage directly with RHB’s analysts and gain deeper insights into the investment themes, sector trends and selection rationale behind the featured companies. The virtual launch attracted more than 80 institutional in vestors, fund managers and buy side analysts from across Southeast Asia.

Singapore and Indonesia identified for their growth potential, resilience and long-term value creation prospects amid evolving regional and global market conditions. The launch marked the 22nd edition of RHB’s Malaysia small-cap

This year’s selections were derived from a screening of more than 430 listed small-cap companies by RHB’s regional equity research team, comprising 24 analysts with on-the ground coverage in Malaysia, Singa

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