12/05/2026

TUESDAY | MAY 12, 2026

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MyJPJ access shift causes login disruptions

Users lament additional complication of MyDigital ID PETALING JAYA: The mandatory switch to MyDigital ID for MyJPJ access has drawn complaints from users who say the added authentication layer is complicating access to basic road transport services, with some urging the Road Transport Department and Transport Ministry to review the requirement. Several users said they faced repeated login failures, system errors and confusing prompts, with some saying they were unable to proceed despite having previously registered. Part-time basketball youth coach Imran Fahmi, 26, said he encountered multiple hiccups when attempting to log in, including messages stating his MyDigital ID was invalid or did not exist. Asked about reports of users being required to revoke and re-register their digital identity to regain access, he said: “Yes. It was ridiculous.” Banker Aaron Syad, 31, said the system is particularly inconvenient for older users who may struggle with repeated authentication steps. “The extra steps required to log in to MyJPJ are very troublesome. I think my parents will reach out to me every time they want to open MyJPJ after this.” Aaron, who had earlier registered for MyDigital ID to access the police MyBayar platform, questioned the reliance on a separate app for verification. “There are many other effective ways to protect against hackers, such as strong and unique passwords managed through a built-in password manager, combined with biometric login such as fingerprint or face ID.” Public relations associate Deena Azuar, 27, said her concern was the difficulty of quickly accessing her digital driving licence when needed. “It is troublesome because if I need to access my licence during roadblocks, I have to log in first. “Maybe it takes time for the app to run at full speed but it should already be running at full speed now. Just give me my licence!” Lawyer Iris Jane, 30, said she registered to access her driving licence but found the login process restrictive and difficult. “There are other ways to improve security, such as stronger password settings, longer passwords and limiting login attempts to between three and five times. “Please revisit the requirement as it may be a hassle for everyone to use.” Government pensioner Nik Ruzman Nik Idris, 65, said he had no issue using MyDigital ID but only registered as it was required for MyJPJ. “The government needs to explain the use and benefits of MyDigital ID. Users should also be allowed to choose the normal login method.” On May 3, MyDigital ID said its Single Sign-On integration with MyJPJ has been operating smoothly since enforcement began on May 1, with no technical disruptions reported. It said about seven million MyJPJ users have logged in via MyDigital ID while total registered users of the platform have reached 12 million. – By Faiz Ruzman dissolved earlier. “The state government is of the view that the current interpretation of the two-term limit is sufficient and does not require any amendment for now.“ Penang is the first state in Malaysia to officially limit the chief minister’s term to two terms, following an amendment to the state Constitution passed in November 2018 to strengthen political governance. – Bernama

o Public frustration with digital security systems often stems from low awareness of cyber risks and protections: Cyber group

Ű BY FAIZ RUZMAN newsdesk@thesundaily.com

PETALING JAYA: The mandatory shift to MyDigital ID for MyJPJ access has triggered login disruptions for some users, with cybersecurity experts attributing the glitches to high traffic, expired credentials and incomplete authentication during the early phase of implementation. Malaysia Cyber Consumer Association president Sirajuddin Jalil said while the association has not received specific consumer complaints on MyDigital ID, issues such as failed logins, “Unknown Error 302”, session timeouts and unsuccessful registration attempts should not be dismissed. He said such disruptions are commonly seen when a major digital system change coincides with heavy user demand. “Perhaps it happened because there were too many users. The average registration is more than 100,000 a day. So, if we are talking about registration errors, maybe some people have experienced that. “We cannot deny it. But we have not received any specific consumer reports about problems with MyDigital ID.” The issue surfaced after MyDigital ID became the sole login method for MyJPJ from May 1, requiring users to authenticate their identity via the national digital identity platform before accessing Road Transport Department services. A local English daily recently reported that some users encountered login problems after the switch, including one case in which an account could not be accessed after prolonged inactivity. The user was reportedly advised by customer service to revoke the MyDigital ID and re-register through the app. Sirajuddin, who is also a National Cyber Security Agency committee member, emphasised that such cases could be linked to expired digital credentials as the system requires annual renewal. “MyDigital ID has to be renewed once a year. If customer service told him to cancel or revoke his MyDigital ID and register again, then yes, that is because when it has expired, that is what needs to be done.” On the “Unknown Error 302” message, he said it could point to a failed or incomplete authentication session during login.

Sirajuddin said cases in which users are advised to revoke and re-register their MyDigital ID via the app may be linked to expired digital credentials, as the system requires yearly renewal. – ADIB RAWI YAHYA/THESUN

“Any initiative involving digital security is meant to improve user and national security, whether for government digital services, private platforms or the digital safety of users.” He added that users often resort to weak passwords due to convenience, particularly during urgent transactions. He also said MyDigital ID strengthens protection by linking a digital key stored in the user’s device with biometric verification such as facial recognition or fingerprint authentication. “With digital ID, the key is in your phone. When you want to log in using MyDigital ID, the digital key is combined with your biometrics. “Usually, we have a password and then two-factor authentication. MyDigital ID is an advanced security method for this.”

He explained that the system may have attempted to redirect users during verification but the process could have broken down due to congestion, expired sessions or temporary technical interruptions. “Since that was the first day, I am not surprised if there were teething issues. People who are not used to logging in to MyJPJ may have also tried to test it at the same time, leading to high traffic.” Sirajuddin said public frustration with digital security systems often stems from low awareness of cyber risks and protections. “When the public does not understand the threat, any security effort made by cybersecurity agencies becomes difficult for them to accept.

No plans to amend Penang chief minister term limit to 10 years GEORGE TOWN: The Penang government has no plans to amend the chief minister’s term limit from two terms to 10 years. legislative assembly member as chief minister, provided that the individual commands majority confidence and has never held the position for two terms. must not exceed 10 years,“ he explained at the state legislative assembly sitting yesterday.

Chow was responding to a question from Lee Khai Loon (PH-Machang Bubuk) on whether the state government is prepared to amend the chief minister’s term limit to 10 years. He noted that Article 19, Clause 3 of the Penang Constitution also provides that the state legislative assembly shall run for five years from the date of its first sitting, unless

Chief Minister Chow Kon Yeow said the existing provisions in the state Constitution are clear regarding the term limit for the position. He referred to Article 7, Clause 2(a) of the Penang Constitution, which stipulates that the Yang Dipertua Negeri shall appoint a state

“If the state legislative assembly is dissolved before a term reaches its full five years, the term ‘two terms’ should be understood as the cumulative total of years served in the first and second terms. “That total may be less than 10 years but it