01/03/2026
ON SUNDAY March 1, 2026 X theSunday Special
L OYALTY once meant allegiance to kings, countries and institu tions. People pledged lifelong commitment to entities that R̆ HUHG VWDELOLW\ SURWHFWLRQ DQG OHJDF\ %XW LQ WRGD\¶V IDVW PRYLQJ GLJLWDO HFRQRP\ WKH FRQFHSW RI OR\DOW\ ORRNV YHU\ GLIIHUHQW )RU FRQVXPHUV SDUWLFXODUO\ LQ 0DOD\VLD OR\DOW\ KDV EHFRPH IUDJLOH HDUQHG LQ ÀHHWLQJ PRPHQWV DQG WHVWHG ZLWK HYHU\ RQOLQH SXUFKDVH DSS LQWHUDF tion and customer experience. “ /R\DOW\ FDQQRW EH DVVXPHG LW KDV WR EH HDUQHG ´ VDLG .DYHUL .KXOODU 6HQLRU 9LFH President of Consumer Marketing and 3DUWQHUVKLSV DW 0DVWHUFDUG $VLD 3DFL¿F “ ,Q WRGD\¶V FRQVWDQWO\ ZLUHG DQG IUHQHWL FDOO\ GLJLWDO ZRUOG OR\DOW\ FDQ GLVDSSHDU RYHUQLJKW LI EUDQGV GRQ¶W NHHS VKRZLQJ XS GHOLYHULQJ YDOXH DQG EXLOGLQJ WUXVW ´ What was once an expectation from FRQVXPHUV KDV QRZ EHFRPH D WZR ZD\ VWUHHW .KXOODU DUJXHG WKDW WKH YHU\ LGHD RI OR\DOW\ QHHGV WR EH ÀLSSHG ,W LV QR ORQJHU enough to ask whether consumers are IDLWKIXO WR EUDQGV ,QVWHDG FRPSDQLHV PXVW SURYH WKHLU OR\DOW\ WR FRQVXPHUV E\ respecting their time, listening to their preferences, safeguarding their data and ¿QGLQJ FUHDWLYH ZD\V WR GHOLYHU YDOXH F RU 0DOD\VLDQV HVSHFLDOO\ WKH \RXQJHU JHQHUDWLRQV WKLV VKLIW LV PRVW YLVLEOH LQ WKH ULVH RI JDPL¿FDWLRQ :LWK RYHU PLOOLRQ 0DOD\VLDQV DFWLYHO\ JDPLQJ PHFKDQLFV VXFK DV PLVVLRQV OHYHOV DFKLHYHPHQWV DQG UHZDUGV KDYH PLJUDWHG IURP FRQVROHV DQG smartphones into the world of customer OR\DOW\ The rise of gaming culture M DOD\VLD KDV DOZD\V KDG D FXOWXUDO DI - ¿QLW\ IRU JDPHV 7UDGLWLRQDO FRPPXQDO pastimes like congkak and sepak raga laid WKH JURXQGZRUN IRU WKH FROOHFWLYH VSLULW WKDW VWLOO XQGHUSLQV PRGHUQ JDPLQJ KDELWV 7RGD\ GLJLWDO JDPLQJ KDV WDNHQ FHQWUH VWDJH WKDQNV ODUJHO\ WR WKH ZLGHVSUHDG DGRSWLRQ RI PRELOH WHFKQRORJ\ “ 0RELOH JDPLQJ KDV GHPRFUDWLVHG access, making it popular across all age JURXSV DQG VRFLRHFRQRPLF OHYHOV ´ .KXOODU explained. E VSRUWV WRR KDV ÀRXULVKHG ZLWK JRY ernment support and sponsorship, trans IRUPLQJ 0DOD\VLD LQWR RQH RI 6RXWKHDVW $VLD¶V FRPSHWLWLYH JDPLQJ KXEV
Playing the loyalty game
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Gamified loyalty is not just a marketing trend.”
Khullar
Malaysia has emerged as one of Southeast Asia’s competitive gaming hubs.
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