07/08/2025

THURSDAY | AUG 7, 2025

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Call to set uphelp desks at govt hospitals

o Move will ensure elderly and invalid can access appropriate sections efficiently: NGO

Ű BY FAIZ RUZMAN newsdesk@thesundaily.com

patients to the appropriate sections without difficulty. “These individuals should be trained to assist patients through the hospital’s healthcare systems, ensuring the elderly and invalid are able to access the appropriate sections efficiently. “This could alleviate systemic burdens, such as long waiting times and administrative confusion.” He added that while Malaysia’s ageing population continues to rise and makes up a significant portion of patients at government hospitals and clinics, customer service support has not kept pace with medical advancements. Although PHA commended the government’s efforts to modernise hospital equipment and improve medical services, it also acknowledged that there remains a gap in assisting patients with on-site navigation and support. “PHA would like to record its admiration to the Health Ministry, hospital administrators and medical and non-medical staff for the excellent services provided, specifically to senior citizens. “Initiatives to equip government

PETALING JAYA: The Penang Hindu Association (PHA) has urged the Health Ministry to set up help desks at government hospitals and clinics to assist senior citizens and physically challenged individuals in navigating complex healthcare facilities. “PHA has received several complaints from senior citizens visiting hospitals that they had difficulties finding specific treatment rooms and had to resort to asking other patients for help. “In a typical hospital scenario, the consultation room, x-ray room, dressing room, pharmacy and other related medical care rooms are not necessarily situated side by side. “Some could even be on a different floor,” said PHA president Dauk P. Murugiah in a statement, stressing that such layouts often lead to confusion among elderly and disabled patients. To address this, PHA proposed the establishment of help desk counters near hospital entrances, staffed by “patient navigators” or trained personnel who could guide

Murugiah said while Malaysia’s ageing population makes up a significant portion of patients at government hospitals and clinics, customer service support has not kept pace with medical advancements. – MASRY CHE ANI/THESUN

suggestion to set up a help desk at every government hospital and government clinic throughout the country when targeting areas to improve care for the ageing population seeking treatment.”

customer service is just as important as medical treatment, especially for the ageing and physically limited population. “PHA hopes that the Health Ministry would consider the

hospitals with up-to-date healthcare equipment should be lauded and are making these centres the hospital of choice for those seeking medical care.” However, he stressed that quality

Health and advocacy events to promote peace, awareness KUALA LUMPUR: The Rotary Club of Hartamas, in collaboration with Kita Pelari Malaysia and the KLCC Runners Group, will organise two major community health and advocacy events in September and October to promote peace, unity and public health awareness. compassion and a peaceful future through community engagement. Malaysians from all walks of life under the shared themes of peace-building and public health. awareness of Rotary’s mission and encourage Malaysians to participate in meaningful community service. The Rotary Club of Hartamas president Harrison Jub said these events aim to mobilise Malaysians to create a meaningful impact.

youth groups, with various activities planned on-site. Participants will receive event kits comprising race T-shirts, finisher medals and goodie bags. Additional activities will include fitness sessions, community booths and engagement opportunities for all ages. Registration will be available soon via RaceXAsia and Checkpoint Spot. Corporate sponsorship packages and media partnerships are welcome. – Bernama

This will be followed by the End Polio Run and Walk event on Oct 26 at the same venue, in observance of International Polio Month, aimed at raising awareness on polio and in support of global eradication efforts. “Globally, Rotary has championed the End Polio Now campaign since 1985, playing a leading role in the fight to eliminate polio worldwide. “Both events aim to bring together

“A portion of the proceeds will go towards the End Polio Now campaign and the Rotary Club of Hartamas’s Children’s Cancer Programme, a life changing initiative that provides vital support to children battling cancer,” it said. In conjunction with Rotary Membership Month in August, the events also aim to increase public

“When we run for peace, health and hope, we close the gap between despair and healing. We are honoured to move with purpose,” he said. The events are open to runners, walkers, families, corporate teams and

It said the Peace Run and Walk event, to be held on Sept 28 at Dataran DBKL, is being organised in conjunction with International Peace Month and aims to promote unity,

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